
What attitude you talking about?!
I was a manager at a truck stop quite many years ago and was approached by my employee. It was late into the night, or early in the morning, whichever you prefer. She explained the scenario and how the trucker was extremely belligerent over some issues, to be specific, one was over the fact we didn’t have crackers. He had been yelling and demanded to see the manager on duty. Before I went to have my rear chewed out, I searched high and low for crackers to no avail. As much as I didn’t want to, I sighed and proceeded to the front where I met up with the guy calling me every ugly name in the book and then blaming me for being the ugly person.
Angry trucker – “Your attitude stinks!”
Me – “Well, if I smelled so bad, why didn’t you say so earlier?”
Angry trucker – “Wha, wha, what?!”
Me – “I mean, if I really smell that bad, why are you sticking around?!” *smiling and winked*
Stunned he just looked at me and didn’t know what to say. Instantly he begins to laugh, laugh so hard he begins to cry.
Not so angry trucker – “That’s not what I meant though, hun.”
As he continues to laugh and wipe the tears from his face, I then begin the repair. In a calm and sympathetic tone, while still smiling, I first apologized for the inconvenience and explained how I understood his feelings on the matter. Then I offered to drive several miles down the road to the nearest super center to get his crackers, and take care of his bill by paying out of my own pocket. The trucker by then has calmed down, still smiling from the good laugh; we proceed into a more kind-hearted debate on why I shouldn’t have to do all that for him.
Positive attitude helped me through that situation, without it I may have been hiding in the bathroom crying my eyes out before I finished introducing myself to him. At that time, I knew what I had to do, what my job was all about, and how important it is to display a sense of confidence that I could get the problem resolved.
It is not easy to slap on a happy face and stay positive every day. Heck, its human nature to have our good, bad, and mediocre days.
What about positive attitude as a web designer or developer? Just speaking from experience s, you must have a good personal perspective of yourself, your goals, and what the job will require out of you.
Why? Without having this information, you will not be able to handle yourself, your emotions, or make a rational judgment call when the time comes that you need it. You need to know every aspect of your job, difficult or not, and be able to produce more than expected. You feel better about yourself if you can handle your job and yourself with ease and professionalism.
You’re going to deal with people who are going to criticize, be hard to deal with, or just never happy with whatever outcome. This comes with the territory when you’re a web designer/developer. There is an exception though; you are going to deal with people like this world-wide!
So what can you do?
Learn to handle criticism, whether good or bad, like water off a duck’s back. Honest feedback is important and an excellent opportunity to allow you to learn and grow.
Positive attitude show through your emotions, the way you speak, look and act. Make an effort to be calm, react rationally, and be professional. Think optimistically, use positive words, and believe good things will always come out of everything.
Remember the Little Engine that Could? “I think I can, I think I can!” You have to have passion! Personal development never ends! Seize your opportunities, experience and learn from them, and be grateful you have them.
Share your knowledge. You have a lot of good, positive feelings of accomplishment for helping someone out. If anything, you can pass on that positive attitude! It can be contagious, just remember not to use the sanitizer if you do share it!
Least of all, have a sense of humor, life is too short to dwell!